Tyme bank not releasing the payment to my account

Very disgusted by this banks service. My boss paid my salary in on the 10th of sept it wasnt an immediate payment i informed her and she requested i get hold of Tyme bank as the payment was cleared and released. First call was Friday the 12th morning i got no help except to wait 72h for the funds. Saturday the 14th called the morning again got a case no and was deferred to the payee bank to track payment Saturday afternoon i called again as i got a sms saying it was resolved yet i told the highly rude gentleman that i still haven't received my salary that was paid on Wednesday morning. Which brings me back to yesterday the 15th my boss went to her bank and it was confirmed via tracking the payment that it was indeed received at tyme bank as i told the consultant yesterday afternoon i even mailed him the proof of payment i was told the latest i would have answers on the 18th...... I feel as a bank they should be more equipped to assist their clients cause really this seems like an accurance of taking the publics hard earned funds without a care.. Also i am still waiting for my money. I have called 4 times if not more with no actual help besides the help from the gentleman who kindly asked for the proof of payment.....