Tyme Bank Northmead Mall service very poor

I went to Tyme Bank in Pick n Pay Northmead Mall. When I got there the consultant was on lunch, I patiently waited for about 30 minutes for her m. When she come back she assisted the other customer who found me waiting there. Then I didn't mind when she finished with that customer she started enquiring about her lotto ticket from the pick n pay kiosk cashier while I was still waiting. Then after that she came to me I asked her that I need her to fill the part the confirm that I don't have any have account with Tyme Bank. Then she looked at the form a'mnd ask for my ID book which I gave her. Then she gave me back the ID and the form and left me standing in the foyer without explaining to me what the next step is. I waited for about mre than 10 minutes then I saw her chatting with the colleagues as if she completely forgot about me. I asked one of the pick n pay manager to help. Then the Time Bank consultant told him that she can't find the stamp. I must go to Lake side branch with the attitude. I told her that I'm not going to lakeside as I have to go fetch the kids from school. Then she said I must call her manager and ask him to bring the stamp for me. My question to Tyme Bank is as a person who is not an employee of that bank why it is my responsibility to call the manager and ask him to replace the stamp for Northmead Branch. The lady was extremely rude. Any way thanks to Tristan the pick n pay maneger for trying his best to help. But as for the consultant from Tyme Bank her behavior is highly unacceptable she is very rude to interact with customers