Tyme Bank ***** ****ming no proper authentication in this bank

Tyme Bank ***** ****ming no proper authentication in this bank this issue is 2 years old now and nothing came of it Tyme bank said they will comunicate with the SAPS since there is a case number but they never comunicated with me nor the SAPS THEN IT SEAMS LIKE THEY ARE COVERING up this breach in security measures I have not received any fees-able feedback in 2 years , Tyme bank is suppose to be a NCR resisted bank , it is not suppose to be this difficult to get to the bottom of this