Tyme bank is the most *********** bank I have ever come across

My partner is a small business owner. One of his clients deposited money into the wrong account. Details were sent to Accounts Support to try retrieve the money. They apparently could not do anything for us. How does a whole bank not try something?! I have been passed from pillar to post the whole week! I called emailed and still I am not getting a solution. All I needed to know is if the account is active and if the money is still there but no one can tell me that. I have been using FNB for the longest time and have never experienced this level of incompetence I have experienced with Tyme bank. The consultants are unhelpful and rude. To think I thought of using this bank for my salary and debit orders! Sies!!! Thank God I did not. I would rather stay and pay exorbitant amounts than move to this Mickey mouse house. In case someone is willing to actually do their job the reference is CASE ID: I-***