Tyme Bank is really awful!

Tyme bank must be the most useless bank in South Africa. They put your account on-hold without any cause, then when you contact them, their consultants are hopeless. At best you'll get told some story that makes no sense, pretend to be dealing with your matter....they even have the guts to send you an email claiming to have assisted you when they know well they've done nothing about it. All along, you cant access your funds! Even worse, this is not the 1st time this has happened.......claim to have resolved the query.....while knowing well they've not fixed it. What a bad service!