Tyme Bank is just another disappointment

I was excited when I 1st joined Tyme Bank, as their charges were among the lowest in the industry. The other plus is that one can deposit and withdraw cash at supermarket tillpoints, and not have to stand in long queues. I receive my monthly statement by e-mail on time every month, but on the 2nd page of the statement where the "e-stamp" appears, 12 lines of the statement do not print on paper. Although the appear on the screen, they are blanked out on the hard copy. I have attempted to have the issue rectified, but the Customer Services staff do not understand what I am saying. I have tried the Ambassadors at various PicknPay stores, but they are just as clueless. I managed to receive my July and August statements PRINTABLE and LEGIBLE in full from Loius Pilanyane, but now that I am again having issues with the Sept and Oct statements, he does not respond to my emails. I have taken the issue up via an Ambassador's recommendation, with Mr. Khan, who is also silent on the matter. I've been trying to get through to customer services again and again, and the phone just rings, and if it does connect, the call is immediately dead silent and drops within a few seconds. I have whatsapped Mr Khan, and emailed customer services as well as Pilanyane......