TYME BANK IS A **** - I WANT MY MONEY

TYME BANK IS THE WORST BANK EVER. My husband was ****** in November 2022. He was held at gun point, they transferred money from the cellphone banking app. We have reported the incident to the bank and submitted all the required documents. Apparently on their side the case has been resolved but we haven't received any feedback. When we called them they said someone will contact us. From NOVEMBER TO DATE WE ARE STILL WAITING FOR THEIR CALL and the account is deactivated. HOW DO YOU RESOLVE A CASE WITHOUT COMMUCATING WITH THE ACCOUNT HOLDER, I NEED ANSWERS ASAP AS THE ACCOUNT WAS SHOWING SUSPECIOUS ACTIVITIES ON THE DAY OF THE ROBERY. ACCORDING TO MY KNOWLEDGE, BANK AUTOMATICALLY CONTACT THE ACCOUNT HOLDERS WHEN THEY SUSPECT THAT THERE'S MALICIOUS TRANSACTIONS HAPPENING. I NEED MY MONEY BACK BECAUSE THE MAIN REASON FOR BANKING WITH THEM WAS TO ACCUMULATE THEIR SO CALLED HIGH INTEREST BUT IN THE PROCESS I LOST EVERYTHING.