Tyme bank is a ****

I am writing to formally lodge a complaint regarding the poor service I received from TymeBank. I recently deposited money into what I believed was the correct account, but unfortunately, one digit in the account number was entered incorrectly, and the funds went to the wrong person.

When I contacted TymeBank for help, I was told that I would have to **pay R800** for the bank to assist in recovering my money, and even then, there is **no guarantee** that I will get it back. This is extremely unfair and disappointing, especially considering that this was **my last money**, and I trusted your bank to provide reasonable assistance in such a situation.

I feel completely let down by TymeBank’s response. As a customer, I expected empathy and proper support, not additional financial burden during an already stressful situation. Charging customers to resolve issues like this — and without assurance of recovery — is unacceptable.

I am requesting that TymeBank urgently reviews my case and assists in recovering my funds **without any additional charges**. Please treat this matter as urgent and provide me with written feedback on what steps will be taken to resolve it.

I should have stayed with Capitec, they verify everything.

Ref no given when we called on Tuesday RT-19469