Tyme bank is *****

I attempted to withdraw money out of an FNB ATM as pick n oay was closed and this was a time sensitive issue. The transaction was declined. A receipt was given which said error.

I then opened the application to check if maybe there wasn't the full R900 In the account only to see it in a negative balance and that the amount was deducted.

I went to the pick n pay store, a tyme bank rep said it would come back in 24 hours. But also said to contact the customer services.

They said it would take 35 working days.

This is completely unacceptable as that money is needed right now. The money did not come out of the atm, there was an error. I've sent the slip and screens hots of my account. Surely they can trace this. Why must it take so long?

I have withdrawn from atms before and neve had this happen.