TYME BANK IGNORE THEIR CUSTOMERS EVEN THOUGH THEY ARE AT FAULT!!!

On 12 August 2023, I went to do a deposit into my Tyme Bank account at Pick n Pay. The transaction was declined so the person tried again. Again it was declined so the assistant went to another till and tried another 2 times, and the 2nd two times, my transaction was again declined. A little bit later, I went to another store to do a purchase with my Tyme Bank card, and again, my transaction was declined.

I found out shortly thereafter that Tyme Bank had a technical issue with their systems however, each time that my transactions were declined, Tyme Bank billed me R25. That is a total of R125 because THEIR SYSTEMS WERE DOWN!!!

Tyme Bank have only reversed 3 of the transaction fees and their are still 2 transaction fees which they need to reverse and credit back to my account however, they are ignoring my communications to them and are not responding.

This is not the first time that I have had to complain on this forum about Tyme Bank as for the most part, Tyme Bank ignore their customers, maybe hoping that they will go away. Maybe I should go away..........................TO ANOTHER BANK!!! .