Tyme bank has failed me. We logged a claim for money that was ****** from my mothers account and still haven’t received proper communication or updates. I constantly have to keep calling and sending emails, however now one is able to assist or even cares

Tyme bank has failed me. We logged a claim for money that was ****** from my mothers account and still haven’t received proper communication or updates. I constantly have to keep calling and sending emails, however now one is able to assist or even cares to respond to the emails. Clearly this bank doesn’t not take us seriously and does not value its clients.