Tyme Bank fustaration

We have opened an account with Tyme Bank a month ago. Since then we have tried to transfer money into this new account. After 7 attempts 2 were successful. According to their helpline we had to increase the limit that we can transfer money into the account. Traveling the second time 100 km to Tyme Bank kiosk to increase the limit to deposit money we still cant put money in. The helpline now said we have to wait until facial recognition services is installed one day.

They have no timeline when this services will be available so it could be a year from now. A Bank's basic service is for customers to deposit and withdraw money, if this is not available how can this be a bank?