TYME BANK FREEZING MY ACCOUNT FOR THEIR FAULT

Hi i have a problem with TYME BANK , last week Wednesday i received a reversal in my account which was for a case that i logged about Two months ago, the reversal came in twice in my account to my surprise i called time bank to let them know of the reversals because my account was blocked, so the consultant by the name of Thato told me that the issue will be resolved within 24 hours, that was Wednesday so Friday i called again and spoke to a consultant by the name of Masego who assured me that the matter will be resolved in 15 minutes as she has spoken to the back office 'what ever that is' and they are resolving the matter but i never got any call back and i dont even have access to my money today in the .morning i spoke to a consultant around 8H30 in the morning who also assured that he will get back to me but i never even received a call. i called again around 15.55 and i spoke to portia a consultant who told me that the matter can take up to 7 working days, i am so frustrated rite now why is this taking long to get access to my because i have been calling from last week to get access to my money but it seams like TYME BANK is not taking this matter serious, i mean i am not the one at fault if they did a double reversal why can they reverse the outstanding and leave my money so i can use it and why there is no office where we can call rather than speaking to consultants who sounds clueless and saying things they don't know i want to have access to my money because everything is stuck now,

i am never going to bank with this bank because this to me sounds like a **** if other banks can fix this issue within a day why cant TYME BANK do it,

i am expecting to get a call from someone above to sort this out and i want my account unfrozen with immediate effect,