TYME BANK. FALSE ADVERTISING. DO NOT TRUST TYME BANK

I started a goalsave on my Tyme Bank Account, something new they were offering, wanting to save for a car. My initial deposit on the 3rd of March was R45 000 the rules being it has to stay for 3 months , you have to do 10 transactions on your daily account per month. You cannot draw from your goalsave, and when the 3 months are up you have to give 10 days notice, I followed all these instructions to the T. I added to my goalsave as that is what one does when saving, till it reached R65 000. I got a message from Tyme Bank telling me I was eligible for the 10% interest on the 3rd of June. I then gave the 10 days notice as required. They put funds back into my savings account without any 10% interest. They gave me R699. As a bonus they called it. When I queried it they said it's because I added more into the goalsave. We'll then I should have got 10% of the initial R45 000???? NOTHING. AND THEY CANNOT EVEN EXPLAIN. THEY DON'T WANT TO TALK ABOUT IT. DON'T TRUST TYME BANK AND DON'T BELIEVE ANYTHING THEY ADVERTISE. THEY DON'T HAVE BRANCHES, WHEN I PHONED THE NUMBER PROVIDED FOR ASSISTANCE THE LADY ANSWERED, BUT WITH SCREAMING BABIES AND CHILDREN IN THE BACKGROUND THAT WE COULD NOT EVEN TALK. I AM VERY DISGUSTED AND DISAPPOINTED, THE OWNERS TAKE NO RESPONSIBILITY AT ALL, THEY ALL JUST HIDE AWAY.