Tyme Bank email response to dispute lodged on 14 March 2020

Dear Marlon,

Thanks for contacting TymeBank.

Followed up for feedback

Yours Sincerely, Customer Service Team

TymeBank | 30 Jellicoe Avenue | Rosebank | Johannesburg | South Africa | 2196 Email | *** Phone | ***

____________________________________________________________________________________________ Dear TymeBank I am absolutely disgusted with how my dispute is being handled. It has been 17 days since I have logged a dispute with your bank and still no resolution or feedback is provided to me. I have to contact the bank everyday to enquire about my problem. When will my R2000 be paid back into my account. I did not receive any cash from the ABSA ATM. It is sad that during this time of lock down because of Covid19 you are unable to pay back my money, and this is the time that I need my money the most. It was clearly stated by the president of RSA that we remain indoors, so how do I get to Tyme Bank for them to rectify the issue of paying back my money. Do I have to risk contracting the virus by driving to a Tyme Bank kiosk, so that they could put me on the phone will the 'customer care contact centre' so that I can hold on the phone for 30 minutes with no resolution. You pride yourself on digital banking but your services are pathetic. This is simply unacceptable, I demand that you pay back my R2000 into my account. This so that I can withdraw my money and close off this stupid Tyme Bank account. Marlon ***