Tyme Bank Dissapointment

Case ID: GFD-242518

Dear Tyme Bank Customer Service Team,

I am writing to express my extreme disappointment and frustration regarding a *****ulent transaction that took place on my Tyme Bank account. This incident occurred despite my proactive efforts to alert your team to a suspicious caller on 20 February, and you advised that all is well.

On 05 March, I received a notification of an unauthorized transaction on my account and called Tyme bank 5 times after holding for more than 35 minutes. Upon investigation, I discovered that my phone number had been swapped to a new SIM card without my knowledge or consent. This swap was facilitated by MTN, despite my number being registered to my name and ID document. I am appalled that MTN allowed this swap to occur without verifying the identity of the person requesting the change. As a result, the perpetrator was able to gain access to my account and ***** my money.

I demand that Tyme Bank takes immediate action to:

1. Reimburse me for the full amount ****** from my account. 2. Conduct a thorough investigation into this incident and provide me with a detailed report. 3. Take steps to enhance security measures to prevent similar incidents in the future.

I request a prompt response regarding the actions you will take to resolve this matter as it's been 5 days with no feedback. If I do not receive a satisfactory response, I will be forced to explore further action.