Tyme bank delay

Hi my partner transferred money from her Tyme bank account to my tymebank account which we normally do the transactions and it reflects immediately but yesterday it hasn't reflected then today we called their call centre to query about the delay and they sent us a message that the issue has been resolved but the money still not appearing on any of our accounts and I explained to them that money was for the business and now cannot trade due to that missing money and when we try to call the call centre again no answer.