Tyme Bank customer service /*****.

I hope everybody has had a happy Christmas, I was hoping to have one as I flew myself overseas to spend my time with my family. I am now stuck here as, my bank account got cleaned out! I initially phoned tyme and I was under the assumption that they had opened up a ***** case right then and there as they blocked my account. While I was on the phone with them, my bank account got cleaned out. No further actions were taken by them. I phoned again a few days later and open up the ***** case which should have been opened in the first place. No follow ups, as this was badly handled. I lost over R7,5k. I am stuck overseas with no money as I was hoping to purchase my return ticket whilst being here. I need my money refunded asap. Wouldn't recommend TymeBank at all.