Tyme Bank circus

Most *********** customer service ive seen in my entire life in the service industry, they transfered money from my Tyme Bank account +/- 3k I've sent Naadiya Surtie (Think she is head of clowns in that contact centre) 7 emails dating back from Friday 28th June stilll no response for a mere proof of payment imagine!!! Bongani today after a 17 minute call promised to send a statement as proof that payment went off from Tyme bank account, received the email with no attachment (What a joke) I asked to speak to team leader (obviously as usual no ring leader for the circus available to take my call) I hope their QA department trace the calls and take the necessary measures to address this with the agents..... This is our time and money we not just calling for fun.... Kiosks they have in place are better than these agents!!! What a waste of time I mean you can be stupid 365 days a year let us at least know when you take a day off so we can call on those days. As for Bongani I hope they send your payslip without an attachment imagine Ref ST119509