Tyme Bank

I have a Tyme Bank account and for 7 months now I am trying to renew my card as it expired 7/24. I have been to 9 Pick and Pay outlets so far from Rayton, Pretoria and se rounding areas and the 2 Pick n Pays in Pietermaritzburg and also the Foshini in PMB and wasn’t successful because the Tyme Bank equipment was not there or not working. At the last PnP at Liberty Mall in Pietermaritzburg I was told the lady who is doing the Tyme Bank transactions is afternoon off and nobody other than her knows how it operates Tyme Bank issues. I also called Tyme Bank customer service various times and they telling me I must go to various retail outlets and I have been without success. In the mean time I get regular messages from Tyme bank telling me because I don’t use my card this is not working or I am loosing that benefit. If I have a card I can use it but I am giving up on PnP and Tyme Bank.