Tyme bank blocking account and then providing no help to rectify the sistuation

Dear Halo / TymeBank Complaints Team,

I am writing to formally express my extreme dissatisfaction regarding the handling of my account and the complete lack of communication and assistance received from your team.

My account was suddenly blocked without any prior warning, explanation, or communication from the bank. It then took nearly a week for anyone to get back to me, only for the consultant to advise that she “does not see anything wrong.” I then had to explain to her that this is my BUSINESS account and not a personal account. I specifically opted for the business banking option because I was expecting higher-volume business-related transactions, yet within a week the account was blocked without valid reason or proper engagement from your side.

To make matters worse, the issue is STILL not resolved. I requested a detailed email outlining exactly what is required from me in order to resolve the matter, and once again I received no response. The level of service I have experienced has been shocking and completely unacceptable for a financial institution entrusted with people’s businesses and livelihoods.

I have banked with FNB previously and never experienced service of this nature. At this stage I am seriously considering moving my business back to FNB and advising my friends, family, and business associates to do the same due to the poor treatment and lack of accountability I have experienced here.

It is also extremely frustrating that there is no physical branch available where I can escalate this matter face-to-face and properly convey the seriousness of my experience.

I have given your team more than enough time and opportunity to resolve this professionally, yet I am still left without proper answers, assistance, or resolution.

Please urgently attend to my account

Account Number: *** Name: JP Claasen

I trust this matter will now receive the urgent attention it deserves.

Kind regards, JP Claasen