KM
Kabelo M
1 reviews | Active since Jul 2021
06 Jul 2021, 19:49
Tyme bank
I opened an account with Tyme bank. From their adverti*****t it seemed to be the best. The money that I saved in my Tyme bank account disappeared and I called them they told me that they will make some investigations and they will get back to me for the updates within 7 week days but they never did. I called them everyday and kept on saying my case is still under investigation up until they told me that they cannot refund me. I wonder how is that because I think it's their responsibility as the bank to take care of people's money
Helpful (0)
Replies (20)0
Replies (20)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Aug 2021, 11:03Hi Kabelo,
We are deeply sorry for the inconvenience, Please send us your Case ID as well as your Account Number and Contact number so that a consultant can contact you. The TymeBank Team
We are deeply sorry for the inconvenience, Please send us your Case ID as well as your Account Number and Contact number so that a consultant can contact you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Aug 2021, 11:03
Official
Hi Kabelo,
We are deeply sorry for the inconvenience, Please send us your Case ID as well as your Account Number and Contact number so that a consultant can contact you. The TymeBank Team
We are deeply sorry for the inconvenience, Please send us your Case ID as well as your Account Number and Contact number so that a consultant can contact you. The TymeBank Team
KM
Kabelo M's updateReviewer Update
13 Aug 2021, 15:46Names: Kabelo Edwen Molibeli
Contact number: ***
Case ID GFD - 23824
Account number: ***
Contact number: ***
Case ID GFD - 23824
Account number: ***
KM
Kabelo M's update13 Aug 2021, 15:46
Reviewer Update
Names: Kabelo Edwen Molibeli
Contact number: ***
Case ID GFD - 23824
Account number: ***
Contact number: ***
Case ID GFD - 23824
Account number: ***
GoTyme Bank | Formerly TymeBank's replyOfficial
15 Aug 2021, 10:24Please confirm an amount and transaction date.
GoTyme Bank | Formerly TymeBank's reply15 Aug 2021, 10:24
Official
Please confirm an amount and transaction date.
KM
Kabelo M's updateReviewer Update
15 Aug 2021, 14:59Transaction date: 25th June 2021
Amount: R1000
Amount: R1000
KM
Kabelo M's update15 Aug 2021, 14:59
Reviewer Update
Transaction date: 25th June 2021
Amount: R1000
Amount: R1000
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2021, 08:50Thank you for sending your details, your information has been sent to a relevant team to assist you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 08:50
Official
Thank you for sending your details, your information has been sent to a relevant team to assist you. The TymeBank Team
KM
Kabelo M's updateReviewer Update
16 Aug 2021, 10:43Thank you. I will be waiting to hear from you
KM
Kabelo M's update16 Aug 2021, 10:43
Reviewer Update
Thank you. I will be waiting to hear from you
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2021, 11:01You're welcome.
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 11:01
Official
You're welcome.
KM
Kabelo M's updateReviewer Update
25 Aug 2021, 08:43I have not been contacted yet. I would like to know how long will this whole process take
KM
Kabelo M's update25 Aug 2021, 08:43
Reviewer Update
I have not been contacted yet. I would like to know how long will this whole process take
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Aug 2021, 12:02 We have assigned your query to a designated official who will contact you.
GoTyme Bank | Formerly TymeBank's reply25 Aug 2021, 12:02
Official
We have assigned your query to a designated official who will contact you.
KM
Kabelo M's updateReviewer Update
25 Aug 2021, 12:12Okay thank you very much
KM
Kabelo M's update25 Aug 2021, 12:12
Reviewer Update
Okay thank you very much
KM
Kabelo M's updateReviewer Update
25 Aug 2021, 17:34I have not been contacted yet. My matter is for a long time (25th June 2021) and I was always told that I will be contacted and that never happened. Please take this matter serious. This is about someone's money. I will appreciate your cooperation
KM
Kabelo M's update25 Aug 2021, 17:34
Reviewer Update
I have not been contacted yet. My matter is for a long time (25th June 2021) and I was always told that I will be contacted and that never happened. Please take this matter serious. This is about someone's money. I will appreciate your cooperation
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Aug 2021, 09:35We have assigned your query to a designated official who will contact you
GoTyme Bank | Formerly TymeBank's reply27 Aug 2021, 09:35
Official
We have assigned your query to a designated official who will contact you
KM
Kabelo M's updateReviewer Update
02 Sept 2021, 09:44Hello Tyme bank. It is about a week or two now without being contacted as you promised. Now I can see this is taking long and there is no hope on my side that I will be sorted our. I will have to act upon this, I will have to take other steps tp help mysel out
KM
Kabelo M's update02 Sept 2021, 09:44
Reviewer Update
Hello Tyme bank. It is about a week or two now without being contacted as you promised. Now I can see this is taking long and there is no hope on my side that I will be sorted our. I will have to act upon this, I will have to take other steps tp help mysel out
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Sept 2021, 11:15Hi Kabelo, we apologise for the delayed assistance and response. We've followed up with our team who will assist you. Please note, we will never ask you for your bank pins, password or CVV. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply02 Sept 2021, 11:15
Official
Hi Kabelo, we apologise for the delayed assistance and response. We've followed up with our team who will assist you. Please note, we will never ask you for your bank pins, password or CVV. The TymeBank Team
KM
Kabelo M's updateReviewer Update
06 Sept 2021, 15:09Haven't you done the follow up with the team that will assist me?
KM
Kabelo M's update06 Sept 2021, 15:09
Reviewer Update
Haven't you done the follow up with the team that will assist me?
GoTyme Bank | Formerly TymeBank's replyOfficial
09 Sept 2021, 11:30 Hi Kabelo, do you by any chance have an alternative cellphone number that we can reach you on? Our team has tried to contact you but it goes to voicemail. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply09 Sept 2021, 11:30
Official
Hi Kabelo, do you by any chance have an alternative cellphone number that we can reach you on? Our team has tried to contact you but it goes to voicemail. The TymeBank Team
KM
Kabelo M's updateReviewer Update
09 Sept 2021, 17:01You can try me on: *** or ***
KM
Kabelo M's update09 Sept 2021, 17:01
Reviewer Update
You can try me on: *** or ***
KM
Kabelo M's updateReviewer Update
09 Sept 2021, 21:01Thank you I was contacted finally even though thecall was meaningless. The guy who called me keeps on saying the deaprrment that is in charge will contact me and cant tell me the reason why he called me. I am sick and tired of this whole matter. All i am asking from you is the refund of my money that you guys promised to keep it safe on my behalf. I would like to know whether I will be refunded or not?
KM
Kabelo M's update09 Sept 2021, 21:01
Reviewer Update
Thank you I was contacted finally even though thecall was meaningless. The guy who called me keeps on saying the deaprrment that is in charge will contact me and cant tell me the reason why he called me. I am sick and tired of this whole matter. All i am asking from you is the refund of my money that you guys promised to keep it safe on my behalf. I would like to know whether I will be refunded or not?
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Sept 2021, 16:58Hi Kabelo, our team has notified us that they made contact with you to explain the refund. We hope this helped and answered your questions. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Sept 2021, 16:58
Official
Hi Kabelo, our team has notified us that they made contact with you to explain the refund. We hope this helped and answered your questions. The TymeBank Team
KM
Kabelo M's updateReviewer Update
13 Sept 2021, 19:28Yes my question was answered I was told that I cant be refunded. That was the best service I experienced with Tyme bank. My money was blown just like that. It's very painful for me as a victim and I dont wish other South Africans to experience this sad thing I went through
KM
Kabelo M's update13 Sept 2021, 19:28
Reviewer Update
Yes my question was answered I was told that I cant be refunded. That was the best service I experienced with Tyme bank. My money was blown just like that. It's very painful for me as a victim and I dont wish other South Africans to experience this sad thing I went through