TYME BANK ARE ********** AND *****S MY MONEY

So people I've been with Tyme Bank since about them starting, it's about the 3rd time I've experienced my simple account being on hold and the reason for that is that I've tried to upgrade my account and an error message pops up say that I need to go to home affairs as something is wrong with my finger prints. I then call them and log a call and whomever spoke to me tells me I need to go to home affairs and get this sorted out. So I tell them are u insane, I work and do they know what a mission it is to go there. Then I get an email from them saying that I am listed by Absa as a *********, how amazing is that. I got an SMS saying my issue is resolved yet my account is still on hold and I cannot access my own money not their money but mine. I hope they solve this issue otherwise I will take them to court this is bull****