TO
Tracey O

1 reviews | Active since Nov 2023

05 Apr 2025, 12:00

TYME BANK AND GESKIEDENIS ARE THE PITS

This bank is really the pits. I'm a pensioner. I've tried like in 450 times to phone the customer services since 3 April 2025 till Saturday 5 April 2025. No option that they will call back, ONLY A MESSAGE WE ARE RECEIVING LITS OF CALLS NOW. Have used airtime of about R100. NO SUCCESS, JUST TO HAVE A DEBIT ORDER GOING OFF MY ACCOUNT, AND AFTER CONTACTING THE SERVICE "GESKIEDENIS" ON SMS AND EMAIL TO CANCEL THE DEBIT ORDER. THE *********** people working at Geskiedenis are just incapable to understand that a pensioner only has money on a certain day of the month. No they will start on the 1st, submitting the debit every day costing me money each time it's sent back. TO HO TO A PIVK PAY BRANCH FOR HELP, EVEN WORSE.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply06 Apr 2025, 08:12
Official
Hi Tracey, please accept our sincerest apologies for the experience you had with us. We have escalated the issue to the relevant department.