PZ
Peter Z
1 reviews | Active since Dec 2021
28 Dec 2021, 14:55
Tyme bank account on hold with no feedback
My account has been on hold since the 21st of december. I have called in multiple times and either I dont get assisted. Or I am promised that it will sorted out in 8 hours.
I have spoken to so many consultants. I dont know if they are hanging up or something. But either I get cut off. I get empty promises that someone will call me back with a resolution. I just would like to take my funds out of this account and move to another bank.
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Dec 2021, 15:32Hi Peter, we have escalated the issue to our team for assistance. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply28 Dec 2021, 15:32
Official
Hi Peter, we have escalated the issue to our team for assistance. The TymeBank Team
PZ
Peter Z's updateReviewer Update
29 Dec 2021, 11:21I still have not received any communication from tyme bank regarding the way forward with my account being on hold. As I do need to access my funds asap but I have not received any call as per the promises from the agents. I constantly have to call in on a daily basis just to be told the same story. May I please receive a call advising me when I can access my funds.
PZ
Peter Z's update29 Dec 2021, 11:21
Reviewer Update
I still have not received any communication from tyme bank regarding the way forward with my account being on hold. As I do need to access my funds asap but I have not received any call as per the promises from the agents. I constantly have to call in on a daily basis just to be told the same story. May I please receive a call advising me when I can access my funds.
PZ
Peter Z's updateReviewer Update
30 Dec 2021, 08:35More days go by. Tyme bank still has been unable to resolve my matter or simply just give feedback.
PZ
Peter Z's update30 Dec 2021, 08:35
Reviewer Update
More days go by. Tyme bank still has been unable to resolve my matter or simply just give feedback.
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Dec 2021, 11:27Apologies for the delay. we have escalated the issue to our team for assistance.
GoTyme Bank | Formerly TymeBank's reply30 Dec 2021, 11:27
Official
Apologies for the delay. we have escalated the issue to our team for assistance.