KM
Kuthula Mtshali-Sithole
1 reviews | Active since Dec 2023
28 Dec 2023, 12:57
Tyme Bank
My account has been blocked since 23 December, from amounts of money received from my sister, regardless of the fact that I have sent in proof that the amounts were received from my sister, and that I have my own money from my nsfas allowance and kayamoola and funds from my FNB account from my child's maintenance.They have been giving me the major runaround, without any solid response as to how I can get my funds while they investigate those amounts. We had a horrible Christmas because I was not even called, and the morning that I wanted to do grocery shopping my card is blocked. I have submitted everything that was asked of me, including the fact that my sister has done so too. They have ruined Christmas for my kids and family, and froze my money not only the amounts received from my sister. I am devasted, and do not know how else to go about resolving this issue.
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Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Dec 2023, 17:53Hi Kuthula, we have followed up with the team regarding your case and you will be assisted.
GoTyme Bank | Formerly TymeBank's reply28 Dec 2023, 17:53
Official
Hi Kuthula, we have followed up with the team regarding your case and you will be assisted.
KM
Kuthula Mtshali-Sithole's updateReviewer Update
28 Dec 2023, 18:05I hope so, because I've called every day since it got blocked, and I've been sending emails with requested information, and whenever I've called for feedback I'm told that the emails are not received. Since from the 23rd, I have been sending the same information, I wrote the affidavit on the 23rd when my account was blocked, I've sent statements from my sister clearly showing where I got the money, and also showing that the money sent to me was only a portion of money she received, and that I had sent some of it back.
That account is the account I use for saving when I have extra money, I always eft to Tyme bank and am able to use it sparingly, so for my account to just be blocked without even being informed, I found out at the till when it was declining. Tyme bank did not even bother to let me know that my account is being blocked, and share instructions on what to do, I had to find all that out on my own, and even when I've done all that and added more information, I'm getting the runaround, and no solid feedback.
I need the money in my account, i couldn't buy my family decent food for Christmas because of this inconvenience, we don't have enough to last us another week.
I would appreciate getting my account and money back.
That account is the account I use for saving when I have extra money, I always eft to Tyme bank and am able to use it sparingly, so for my account to just be blocked without even being informed, I found out at the till when it was declining. Tyme bank did not even bother to let me know that my account is being blocked, and share instructions on what to do, I had to find all that out on my own, and even when I've done all that and added more information, I'm getting the runaround, and no solid feedback.
I need the money in my account, i couldn't buy my family decent food for Christmas because of this inconvenience, we don't have enough to last us another week.
I would appreciate getting my account and money back.
KM
Kuthula Mtshali-Sithole's update28 Dec 2023, 18:05
Reviewer Update
I hope so, because I've called every day since it got blocked, and I've been sending emails with requested information, and whenever I've called for feedback I'm told that the emails are not received. Since from the 23rd, I have been sending the same information, I wrote the affidavit on the 23rd when my account was blocked, I've sent statements from my sister clearly showing where I got the money, and also showing that the money sent to me was only a portion of money she received, and that I had sent some of it back.
That account is the account I use for saving when I have extra money, I always eft to Tyme bank and am able to use it sparingly, so for my account to just be blocked without even being informed, I found out at the till when it was declining. Tyme bank did not even bother to let me know that my account is being blocked, and share instructions on what to do, I had to find all that out on my own, and even when I've done all that and added more information, I'm getting the runaround, and no solid feedback.
I need the money in my account, i couldn't buy my family decent food for Christmas because of this inconvenience, we don't have enough to last us another week.
I would appreciate getting my account and money back.
That account is the account I use for saving when I have extra money, I always eft to Tyme bank and am able to use it sparingly, so for my account to just be blocked without even being informed, I found out at the till when it was declining. Tyme bank did not even bother to let me know that my account is being blocked, and share instructions on what to do, I had to find all that out on my own, and even when I've done all that and added more information, I'm getting the runaround, and no solid feedback.
I need the money in my account, i couldn't buy my family decent food for Christmas because of this inconvenience, we don't have enough to last us another week.
I would appreciate getting my account and money back.
KM
Kuthula Mtshali-Sithole's updateReviewer Update
29 Dec 2023, 16:41Tyme bank is full of incompetence at this point, after writing a previous review on here my account has been reopened but the money in it frozen. Received an email to re- fica, which I can not do on the app or their kiosk. First call I was told the hold will be removed, only for them to remove the hold on accessing my account, then called and was told in order to remove the hold on the money in my account, I would have to re-fica. I have traveled to town 4 times today, because of this re-fica, and then to call and be told, no your account is still on hold even though you e provided everything, you cannot access funds.
What exactly is happening with my account? I no longer understand, Tyme bank has toyed with me and has not assisted with anything except false information. I would never recommend this bank to anyone. Horrible service entirely.
What exactly is happening with my account? I no longer understand, Tyme bank has toyed with me and has not assisted with anything except false information. I would never recommend this bank to anyone. Horrible service entirely.
KM
Kuthula Mtshali-Sithole's update29 Dec 2023, 16:41
Reviewer Update
Tyme bank is full of incompetence at this point, after writing a previous review on here my account has been reopened but the money in it frozen. Received an email to re- fica, which I can not do on the app or their kiosk. First call I was told the hold will be removed, only for them to remove the hold on accessing my account, then called and was told in order to remove the hold on the money in my account, I would have to re-fica. I have traveled to town 4 times today, because of this re-fica, and then to call and be told, no your account is still on hold even though you e provided everything, you cannot access funds.
What exactly is happening with my account? I no longer understand, Tyme bank has toyed with me and has not assisted with anything except false information. I would never recommend this bank to anyone. Horrible service entirely.
What exactly is happening with my account? I no longer understand, Tyme bank has toyed with me and has not assisted with anything except false information. I would never recommend this bank to anyone. Horrible service entirely.
KM
Kuthula Mtshali-Sithole's updateReviewer Update
29 Dec 2023, 19:08Please do, because this has been the worst December of my entire life, because of Tyme bank, horrible service, being sent from pillar to post. Asked to do this, then that, then still not getting any solution to the immediate problem.
You guys have my money, and I can't do anything, I had to borrow for that up and down to town, and still got no help.
You guys have my money, and I can't do anything, I had to borrow for that up and down to town, and still got no help.
KM
Kuthula Mtshali-Sithole's update29 Dec 2023, 19:08
Reviewer Update
Please do, because this has been the worst December of my entire life, because of Tyme bank, horrible service, being sent from pillar to post. Asked to do this, then that, then still not getting any solution to the immediate problem.
You guys have my money, and I can't do anything, I had to borrow for that up and down to town, and still got no help.
You guys have my money, and I can't do anything, I had to borrow for that up and down to town, and still got no help.