Tyme bank

An online account was opened with Tyme bank on 3 August 2024 and an amount of R400 was deposited by eft. The deposit was not showing on the account. We visited an outlet of Tyme bank and was referred to contact client services at Tyme bank by e-mail. We received an e-mail back with instructions on how to close the account. We rep**** by e-mail asking about the R400 deposit made, we received another e-mail from Tyme bank again with instructions on how to close the account, again no mention of the deposit made, not reflecting in the account. It is useless making enquiries as it seems they do not read the mail. Now we keep on getting messages to check our mail, but NO e-mail is received. This is a useless exercise to try communicating with Tyme bank. Their outlets are alsi few and far between and if one is located the people cannot help you.