Tymbank is a ****

Since opening an account with this bank, I have never been able to purchase with their card, no withdraw. The only thing it will except is doing points at pnp, and and except deposits. It's been three years now trying to get help calling non stop but no help. R1500 I have transferred into the account but could not use if still there. I cannot even gain access to their app, since day one. Even whenever I ask for my money bank and close the account, nothing happens but get sent from pillar to post.