1 reviews | Active since Oct 2012
Tymbank card problems
Over 4 weeks of problems at the kiosk, not verifying my fingerprints, and then out of the blue I get an email saying: “Sir, your case has been resolved, your Green ID Book is the problem.” How can a fingerprint verification problem suddenly become a Green ID Book or selfie problem? I have already been on the Smart ID system for several years. I am still sitting with the problem and no card. How can they state that the matter is resolved when the issue still exists? The lies and incompetence in assisting with card-related problems are unacceptable. ******* This is theire reply.....? Dear John , Thanks for connecting with GoTyme Bank . We're pleased to inform you, your debit card new or replacement (DCI-564913) has been Resolved-ActionTaken. If you have any further issues, you can email us at any time at ***. Have a great day! **************** It is not even a joke anymore. It is horrible customer service and pure incompetence.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Seven days later: “We are working on your case.”
Another 7 days later: “Dear sir, we are glad to inform you your case has been resolved and is now closed.”
How is this call going to help if it is the same routine again?
In the first instance, I went to the shop where your AI machine is located. The machine cannot talk to you or understand humans properly. Even the shop assistant tried to help me, with no luck.
And by the way, where does the now old Green ID come in? The machine did not even ask me to present any ID. It only instructed me to verify my thumb fingerprint, and after almost 30 minutes it did work, and I left.
My suggestion: send me the new card via courier, as other banks do.. But it is your option to see that I get the card. You originally stopped me at Pick n Pay and said your system is better than the PnP system.
Well, now it has proven that it is not. An AI machine trying to interact with humans is not the way to go. All the machine does is “garbage in, garbage out.”
Seven days later: “We are working on your case.”
Another 7 days later: “Dear sir, we are glad to inform you your case has been resolved and is now closed.”
How is this call going to help if it is the same routine again?
In the first instance, I went to the shop where your AI machine is located. The machine cannot talk to you or understand humans properly. Even the shop assistant tried to help me, with no luck.
And by the way, where does the now old Green ID come in? The machine did not even ask me to present any ID. It only instructed me to verify my thumb fingerprint, and after almost 30 minutes it did work, and I left.
My suggestion: send me the new card via courier, as other banks do.. But it is your option to see that I get the card. You originally stopped me at Pick n Pay and said your system is better than the PnP system.
Well, now it has proven that it is not. An AI machine trying to interact with humans is not the way to go. All the machine does is “garbage in, garbage out.”