Tymbank ****

I made a payment using Tymebank Send money, so tymbank has updated their processes and now when you send money to someone and their account is linked to a Tymebank account it will go straight into their account. I used the App to send money to the correct number but the money went into the wrong account apparently due to possibly it being a recycled number. The owner of the number does not know that their number is linked to a Tyme bank account because they have never opened an account with tymebank. I as the person sending the money do not know that the money will go into the wrong account because I don’t work at Tyme bank. How is it that as a client I have lost my money due to tymebank’s processes. They told me they don’t have control over which numbers customers use to link their accounts then how is my money safe especially when using SendMoney. I will never use the feature again infact I will be closing my account because all they can say is that they can’t help with reversing the money even though I did nothing wrong from my side. I did my part which is to make sure I am sending to the correct cell number, and I am not being negligent but even if you are careful with Tymebank, you will lose your money and there is nothing the bank will do to get it back.