Trash bank

Apoke to a Candice that was unprofessional and had no care about my needs. She had no urgency and no care about the situation their bank put me in by being offline. I tried sending money to myself and I unfortunately did not send it to the correct number. I called in to get the transactions stopped or reversed but I was told the bank cannot stop the transaction. It is up to me to seek out the individual who was the recipient and ask to be reimbursed. There were apparently no leaders available on the floor in order to assist with the matter since she had no care. I called in at 17:30 and at 17:49 Candice hung up on me. I can not be held liable because I was in that situation because the bank was offline. Human error is human error.