tT
thapiemots T

1 reviews | Active since Sept 2016

30 Sept 2021, 12:07

TRANSACTION FEE CHARGED TO MY ACCOUNT

ON THE 19th OF SEPTEMBER 2021 I MADE A TRANSACTION THROUGH AIRBNB USING MY TIME BANK CARD, THE PAYMENT WAS FOR 8223.65. UPON LOGIN IN TO MY TYMEBANK I REALISED THAT AN ADDITIONAL SEPARATE AMOUNT OF 164.47 WAS DEDUCTED BY TYMEBANK REFERENCED: FEE APP****. I ENQUIRED WITH THE BANK ON SEVERAL OCCATIONS, I SEND THEM THE PROOF OF INVOICE FROM AIRBNB. BUT THEY ARE STILL FAILING TO RETURN MY MONEY. TYMEBANK IS A ****!!!! DO NOT TRUST IT

0
Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply30 Sept 2021, 12:59
Official
Hi Mmathapelo, we apologise for that experience and we'd like to look into it. Could you please provide us with your case number? The TymeBank Team
tT
thapiemots T's update30 Sept 2021, 13:02
Reviewer Update
Good Day

Kindly note that I do not have a case number, i have been calling tymebank everyday enquirying and i have been taken from pillar to post,

I just need my money bank and clarity thereto
tT
thapiemots T's update30 Sept 2021, 13:47
Reviewer Update
Good Day

This is rather weird because none of your personnel knows about the fee.

Anyway , Thanks
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply22 Oct 2021, 08:27
Official
Cool