Transaction dispute

So I disputed an authorised transaction on the 23rd of December, to which I was initially assisted and referred to a transaction dispute department and was subsequently advised to send an email with a filled form of the dispute. Which I found extremely inconvenient and backward of a fully digital and non-physical bank.

After sending the email, I received no sort of acknowledgement of receipt of the dispute and have further had to call back in and inquire about my dispute. Only to be sent a request of proof for God knows what reason and have yet to receive any response of what proof I require to dispute a transaction on my account?!

A completely ********** service experience, total disregard for client needs and more shockingly complete nonchalance on clients losing money because of a lack of trust from a bank.

I have never experienced anything of this nature making a dispute of a transaction.

I still to date have not received any feedback on when I can expect my money back in my account.

I would not recommend this bank to anyone. They cannot be trusted, their customer service is horrific and they do not care for their clients.