TRANSACTION DISPUTE

I DISPUTED A TRANSACTION FOR A SUBSCRIPTION THAT I HAD CANCELLED AND WAS GIVEN A CASE WITH TYMEBANK WHERE I EMAILED EVIDENCE THAT I HAD CANCELLED THE SUBSCRIPTION. THIS DISPUTE WAS ON THE 21ST OF AUGUST. I WAS TOLD THAT IT SHOULD BE RESOLVED BY THE 29TH OF AUGUST. THAT DATE CAME AND WENT WITH NO COMMUNICATION WHATSOVER. ON THE 3RD OF SEPTEMBER I CALLED BACK TO ENQUIRE AND WAS TOLD THE CASE IS STILL PENDING. ON THE 4TH I GOT AN SMS THAT MY ACCOUNT WAS REFUNDED THE AMOUNT IN QUESTION. I WAITED FOR THE AMOUNT TO REFLECT UNTIL TODAY (5TH SEPTEMBER) OF WHICH IT STILL HAS NOT. I CALLED TYMEBANK BACK TO ASK WHATS HAPPENING AND WAS TOLD THEY WONT REFUND ME. I NEED TO CONTACT COMPANY THAT TOOK THE MONEY. I AM EXTREMELY DISATISFIED WITH THIS SERVICE. I WAITED ALL THIS TIME AND DID EVERYTHING I WAS ASKED TO DO BY TYMEBANK AND ONLY WHEN I CALL I GET TOLD DIFFERENT STORIES. THE CASE NUMBER I GOT WAS GIVEN IS CAD-187056.