1 reviews | Active since Dec 2022
TOTALLY UNACCEPTABLE SERVICE FROM TYME BANK AND THE LENGTH OF TIME IT TAKES TO GET THROUGH ON THE PHONE
I urgently need to make payments from my Tyme Bank account as it is the end of the month. We cannot receive pin numbers as we are having a problem with our cell reception. The service at Tyme Bank is totally unacceptable. I have been holding on the phone for well over an hour for the call to be answered. When I finally got hold of Ayanda, she said that she could help me and immediately disappeared. I held on for ages thinking that she was coming back to me until the call was cancelled. She did not return the call. Whilst holding on the phone, I have sent numerous emails to TYMEBANK asking them to please contact me urgently and the reply I get is that the mail box is full and cannot accept any other emails. This shows the level of complaints that they are getting due to their very poor service. When you phone TYME back they say that they are aware that money has been deducted from accounts and they are working on the matter and the money should be returned to the account in two days. To me this shows a very poor level of service and competence. I then phoned back a third time and spoke to Buhle who told me that they cannot help me. I asked her to please phone me back if we got cut off and she advised that their call volumes are too high and she would most probably not be able to get back to me because other calls will be coming in. I then asked to speak to a senior manager. I held on for ages and Buhle got back to me and asked me various (stupid) security questions to access my account. She eventually put me through to a very helpful Manager Phakeme who confirmed that they could not assist me and that I have to go to a Kiosk. I advised him that the Kiosks are far from my home and that I am working tomorrow but he advised that he definitely cannot assist me. He did offer to find out the nearest kiosk and would phone me back. While I was writing this review he came back to me. He gave me excellent service and told me where the nearest kiosk is. He also assist me with the TYME bank app but advised that Home Affairs is offline and therefore the App won't work. Therefore after two hours of being on the phone and costing me hundreds of rand in airtime, I have not been assisted due to Tyme bank not having the systems that other banks have in place like OTP's and pins being sent to the e-mail address on record. So after making three calls to Tyme Bank and holding on for close to two hours, I still cannot be assisted despite getting excellent service from Phakeme.
Once again, we have had totally unacceptable service from TYME BANK today. I held on for over 27 minutes. Our debit orders that should have been deducted on the first of the month and have not been honoured by TYME BANK despite the fact that there is ALWAYS more than sufficient funds in the account. My insurance policies have been cancelled as a result!!!! I phone TYME BANK to discuss this with them and another matter and had the very unpleasant experience of dealing with MALWELA MAS….. He refused to assist me and told me that I have to phone Nedbank to ask them how to make a payment from TYME BANK to Nedbank credit card. How totally unacceptable!!!!!
I requested a reference number from him which he refused to give me. I requested to speak to a Senior Manager; he refused to put me through to a Senior Manager. The phone was disconnected, from TYME BANK’S side not from my side.
I sent an e-mail to TYME BANK’S Escalations e-mail address and it says that the mail box is full and cannot accept e-mails. That is how poor TYME BANK’S service is that so many customers are complaining that TYME BANK’S mailbox is full. It is also indicative of the poor service that when you phone TYME BANK you can hold on for well over THIRTY minutes before the phone is answered and then receive no assistance.
I WOULD ADVISE ANY ONE CONSIDERING OPENING A TYME BANK ACCOUNT TO NOT DO SO. THEIR SERVICE IS UNACCEPTABLE AND THEY TAKE 30, 40 or so minutes to answer the phone costing a customer hundreds of rand in cell phone charges. Then, when you do finally get through, they cannot assist you. Alternatively they do not have the systems in place that other professional banks have and they cannot assist you in the way in which other banks can assist you. When you go to their kiosks, on so very many occasions the consultant is not there, or sick or on lunch or some other excuse. It simply is not worth dealing with TYME BANK and my husband and I are withdrawing our hundreds of thousands of rands investment from TYME BANK.
Once again, we have had totally unacceptable service from TYME BANK today. I held on for over 27 minutes. Our debit orders that should have been deducted on the first of the month and have not been honoured by TYME BANK despite the fact that there is ALWAYS more than sufficient funds in the account. My insurance policies have been cancelled as a result!!!! I phone TYME BANK to discuss this with them and another matter and had the very unpleasant experience of dealing with MALWELA MAS….. He refused to assist me and told me that I have to phone Nedbank to ask them how to make a payment from TYME BANK to Nedbank credit card. How totally unacceptable!!!!!
I requested a reference number from him which he refused to give me. I requested to speak to a Senior Manager; he refused to put me through to a Senior Manager. The phone was disconnected, from TYME BANK’S side not from my side.
I sent an e-mail to TYME BANK’S Escalations e-mail address and it says that the mail box is full and cannot accept e-mails. That is how poor TYME BANK’S service is that so many customers are complaining that TYME BANK’S mailbox is full. It is also indicative of the poor service that when you phone TYME BANK you can hold on for well over THIRTY minutes before the phone is answered and then receive no assistance.
I WOULD ADVISE ANY ONE CONSIDERING OPENING A TYME BANK ACCOUNT TO NOT DO SO. THEIR SERVICE IS UNACCEPTABLE AND THEY TAKE 30, 40 or so minutes to answer the phone costing a customer hundreds of rand in cell phone charges. Then, when you do finally get through, they cannot assist you. Alternatively they do not have the systems in place that other professional banks have and they cannot assist you in the way in which other banks can assist you. When you go to their kiosks, on so very many occasions the consultant is not there, or sick or on lunch or some other excuse. It simply is not worth dealing with TYME BANK and my husband and I are withdrawing our hundreds of thousands of rands investment from TYME BANK.