To TymeBank Support, I am writing with concern regarding the freezing of my account due to an automated ***** trigger

To TymeBank Support, I am writing with concern regarding the freezing of my account due to an automated ***** trigger. After receiving a payment from Stash Liberty, I transferred R1,900 via CashSend to my other number. I was never contacted to confirm the transaction before my account was frozen. Initially, I was told the Liberty payments appeared as a “refund,” and I explained that this is the reference used for Stash payouts. I was then asked to provide proof that I was expecting the payments, which I promptly did by submitting screenshots. Despite my full cooperation and the evidence provided, my account remains frozen. This situation has caused unnecessary stress and inconvenience. I kindly request that TymeBank review the information submitted and urgently unblock my account. Sincerely, Khayelihle