To good to be true

Between the 14 july and 21july i spent about plus minus 6000 on my tymebank account. I have not received any smartshopper points for that time at all. Even after messaging them multiple times they didn't even bother to reply and tell me to fly a kite. Secondly they theres no proof that you receive double points when you swipe with there card at pnp. It even stated in the pnp app that the double points arnt showing. So how do u know ur getting your points. Then I get 4 messages that state that if I swile with my time back card ill get R20 off. I just did a R233 purchase and guess what. I paid R233.To good to be true comes to mind.