Time to change banks.

This last weekend Saturday 10/08/24 Tyme bank just gave us the biggest F you ever and at the worst timing ever. My fiancé and I moved house and needed to pay the moving company. Tried to do an EFT but it kept saying the account name was invalid but we eventually came right with that and did an immediate clearance eft. Tried to pull up the transaction history and it was like the transaction never existed but the funds have left the account and balance has changed. As well as the funds hadn't cleared into the company's account but the company agreed to get on the road and allow time for the funds to clear. On the way we needed fuel so stopped at the garage but come time to pay our cards keep declining with error 500 (not insufficient funds) we're now stranded at the garage with money in our accounts but unable to access it and pay for the fuel. How embarrassing! We luckily we're able to make a plan and paid for our fuel. Come destination the movers won't offload our stuff as the funds haven't cleared. So now we're in a new town with our lives sitting in a truck with a bill of R4500 that we've paid but "haven't paid", this is traumatic on a good day let alone in a new town and stranded. The funds were EVENTUALLY returned minus R35 transaction fee! *** Tyme Bank? How can you charge us for a transaction that YOU didn't honour, that YOU *****ed up? You don't notify us of YOUR F up even! You don't give a **** about your customers! You traumatised he hell out of us and you don't care as well as rob us of the transaction fee! You also don't respond to emails of Facebook messages! Absolutely SHOCKING customer service! This is the umpteenth time you've been offline and you're unreliable. Time to change banks.