⚠️ Time Bank ignoring senior citizens ⚠️

Good Day

I am lodging this urgent public complaint regarding the unacceptable service my 𝐬𝐞𝐧𝐢𝐨𝐫 𝐜𝐢𝐭𝐢𝐳𝐞𝐧 𝐦𝐨𝐭𝐡𝐞𝐫 has received since September 2025.

𝐓𝐡𝐞 𝐂𝐨𝐫𝐞 𝐏𝐫𝐨𝐛𝐥𝐞𝐦: 𝐅𝐮𝐧𝐝𝐬 𝐋𝐨𝐜𝐤𝐞𝐝 𝐚𝐧𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐄𝐯𝐚𝐬𝐢𝐨𝐧

𝐓𝐡𝐞 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐈𝐬𝐬𝐮𝐞: Tyme Bank cannot resolve a simple request: closing a GoalSave account and transferring the funds to her everyday account. This basic function has failed, locking up her money.

𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 𝐁𝐥𝐚𝐜𝐤 𝐇𝐨𝐥𝐞: This critical issue has been formally complained about for almost three weeks with absolutely no progress or resolution. This is despite sending three prior emails requesting assistance.

𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐍𝐢𝐠𝐡𝐭𝐦𝐚𝐫𝐞: It takes me up to one week just to get through to a consultant, who offers only the vague, useless response: "It's been reported."

𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐄𝐯𝐚𝐬𝐢𝐨𝐧: This week, when I asked to speak to a Supervisor/Team Leader, Tyme Bank repeatedly hung up the phone on me. This is a deliberate attempt to evade accountability.

𝐂𝐨𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧 𝐚𝐧𝐝 𝐖𝐚𝐫𝐧𝐢𝐧𝐠 Tyme Bank's support is wholly unsuitable for senior citizens. I understand from others that my mother is not the only elderly customer experiencing these severe, ongoing issues. They have tied up her money and displayed negligent, outrageous customer service by hanging up on a family member seeking help.

I demand an immediate resolution to the GoalSave transfer issue and a call-back from a senior manager to explain this ludicrous service failure.

#TymeBank #BadService #SeniorCitizens #UnresolvedComplaint