Thyme Bank Payment Failure – Left Without Electricity

I have paid both my Electricity account and Prepaid 24, which are listed as beneficiaries every month. Despite this, I have not received my electricity token, and the municipality account shows payment not received for August.

I confirmed with the municipality that my account has not been blocked. My Thyme Bank account statement clearly shows that both payments went through. I phoned Thyme Bank, and while they escalated the matter, they informed me it will take two days to rectify the problem.

This delay is unacceptable. I have used all my money, and my electricity has now run out. Thyme Bank is not prepared to speed up the resolution, which means I must endure two full days without electricity.

This is extremely poor service and leaves customers vulnerable. I expect urgent intervention and accountability from Thyme Bank to ensure that payments reflect immediately and that customers are not left without essential services. Thyme Bank must reimburse me for the inconvenience and ensure this does not happen again.