THYME BANK DOES NOT HAVE CUSTOMER CARE

Am a client of Thyme Bank today I went to the garage to refuel my car.i used my Thyme Bank debit card to pay,On my side the transaction went through,but the cashier said the money was not transferred to the garage account.So I must wait for the money to be reversed back into my account. I waited for more than an hour nothing happed ,so I decided to call Thyme Bank it took me 5 minutes to be answered,the consultant took my details and said that they are having a technical fault she will look into it ,I must wait on the line.All my R100 airtime was finished holding on the line listening to booring music.and the fone cut off,To my suprise the consultant didn't bother to call me ,she had all my details with her. Fortunately I had money in my Capitec account ,had to pay it.