Thyme Bank complaint

My card expired so i went to pick n pay to get a new one which I have. Tried to deposit wouldn't allow. I spend more than 30 minutes with pick n pay and the Thyme agent but no luck. Downloaded the app no luck. Phone only to find out my account is on hold due to security reasons. I only have R33 in the account and all I am trying to do is deposit money. I am now told that the latest I will get a response is 22 October. As it is today 17 October this is really not acceptable!!!! Not sure if they really want my busness