This is not fair

This is the 2nd time I'm having this experience, my account has been put on hold I can not access my funds nor transact.... I called the call center for the entire day they AVR system was on repeat, I was stranded for 24hrs and the next I call again and spoke to a consultant who told me that there was case opened, here is my issue tyme bank has been around shouldn't it be time to come up with more friendly ways for us to contact when we need urgent help because it's not like we can go to the branch and their reps in boxers and pnp are not always helpful.... This is wrong now I'm told I need to wait for 8hours to gain access to my account this is not fair