They block you from your own money

Firstly when I had the app my app even though it was updated to the latest version it was still out dated meaning I never got the full use of there facilities.

Now I got a new phone tried to register it at there kiosk unregistered the old phone and was unable to register the new phone besides that, when downloading and trying to access the app on my phone it asks for a facial recognition and the app doesn’t recognise my face.

I was told it was going to take up to 3 days for them to try and sort it… it’s still not sorted. I contacted there agents and the agent after 5 transferred my call to there ***** department which was not in office after 5, I asked multiple times for the persons manager and they failed to transfer or handover the call. I still don’t have access to this stupid app don’t put your money in this bank, they will block you from accessing your own funds and make it impossible to get it. I can’t do immediate payments from there internet portal/online web portal… Now imagine the frustration! This started 4 days before I contacted them so it’s a week now, that I don’t have access!!!!!