THEFT AT TYME BANK

On the 15th of September 2021, an amount of R 5370.00 was ****** from my bank while I was at work. The same time that I realized this I called TymeBank to report. They closed my profile immediately. They promised that they will call me back and I waited the whole day with no response. I decided on the 16th of September 2021 to call again, they gave me a case number CB-32864. They told me that a person from the ***** department will call within 7 working days. On the 21st of September 2021, I received an email from TymeBank that I will not be refunded because it was my fault that money was ****** from my bank card without my knowledge.

This incident was for the second time as on the 17th of August 2021 an amount of R1773.70 was also ****** from my account. The case number was CB-29136. I was refunded same day.

All I want is my money because this has happened before and I do not trust that my hard earned money is safe at this bank. First of all their security measures are sub par and they do not take care of their client's money.

I want to know where this money was withdrawn because I still had my card with me and I was at work.