WM
William M
1 reviews | Active since Sept 2025
01 Sept 2025, 11:30
The worst service
Called Tymebank call center three times today and never got any assistance. My card is on Debit hold and unable to transact.
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Sept 2025, 12:22 Hi William,
We apologise for the inconvenience caused. We have escalated your query to the relevant department.
We apologise for the inconvenience caused. We have escalated your query to the relevant department.
GoTyme Bank | Formerly TymeBank's reply01 Sept 2025, 12:22
Official
Hi William,
We apologise for the inconvenience caused. We have escalated your query to the relevant department.
We apologise for the inconvenience caused. We have escalated your query to the relevant department.
WM
William M's updateReviewer Update
02 Sept 2025, 12:23How did you try reach me. I never received a call nor a missed call.
This matter is turning to be a joke.
How and when did you try reaching me if I did not receive a call or missed calls from your company.
The only communication I got from your company today are the following text messages.
11H17
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H44
TymeBank. We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on *** and ask for Customer Service.
At 11H45
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H46
TymeBank: Your Call Me Back case request has been Resolved-Uncontactable. Case ID CB-198252. Help: ***
Stop with this time wasting games and fix my account.
This matter is turning to be a joke.
How and when did you try reaching me if I did not receive a call or missed calls from your company.
The only communication I got from your company today are the following text messages.
11H17
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H44
TymeBank. We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on *** and ask for Customer Service.
At 11H45
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H46
TymeBank: Your Call Me Back case request has been Resolved-Uncontactable. Case ID CB-198252. Help: ***
Stop with this time wasting games and fix my account.
WM
William M's update02 Sept 2025, 12:23
Reviewer Update
How did you try reach me. I never received a call nor a missed call.
This matter is turning to be a joke.
How and when did you try reaching me if I did not receive a call or missed calls from your company.
The only communication I got from your company today are the following text messages.
11H17
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H44
TymeBank. We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on *** and ask for Customer Service.
At 11H45
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H46
TymeBank: Your Call Me Back case request has been Resolved-Uncontactable. Case ID CB-198252. Help: ***
Stop with this time wasting games and fix my account.
This matter is turning to be a joke.
How and when did you try reaching me if I did not receive a call or missed calls from your company.
The only communication I got from your company today are the following text messages.
11H17
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H44
TymeBank. We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on *** and ask for Customer Service.
At 11H45
Tyme: We have been trying to reach you about a service Case; Case ID CB-198252. Please call us back on ***; and ask for CSR Workgroup.
11H46
TymeBank: Your Call Me Back case request has been Resolved-Uncontactable. Case ID CB-198252. Help: ***
Stop with this time wasting games and fix my account.
WM
William M's updateReviewer Update
02 Sept 2025, 12:43Here is my availability times based on my working hours
Phone Calls 08H00 - 13H00
Email communication 13H00 - 22H00
Phone Calls 08H00 - 13H00
Email communication 13H00 - 22H00
WM
William M's update02 Sept 2025, 12:43
Reviewer Update
Here is my availability times based on my working hours
Phone Calls 08H00 - 13H00
Email communication 13H00 - 22H00
Phone Calls 08H00 - 13H00
Email communication 13H00 - 22H00
WM
William M's updateReviewer Update
09 Sept 2025, 11:34It's been a week now. No update. When will this matter be resolved? It is clear Tyme Bank does not take customers serious.
The last communication I got "by Text" was last week Wednesday.
"TymeBank: Dear Client, we are still working on resolving your case C-9342 and will revert by 08-09-2025. We appreciate your patience. Help ***."
Still no feedback.
The last communication I got "by Text" was last week Wednesday.
"TymeBank: Dear Client, we are still working on resolving your case C-9342 and will revert by 08-09-2025. We appreciate your patience. Help ***."
Still no feedback.
WM
William M's update09 Sept 2025, 11:34
Reviewer Update
It's been a week now. No update. When will this matter be resolved? It is clear Tyme Bank does not take customers serious.
The last communication I got "by Text" was last week Wednesday.
"TymeBank: Dear Client, we are still working on resolving your case C-9342 and will revert by 08-09-2025. We appreciate your patience. Help ***."
Still no feedback.
The last communication I got "by Text" was last week Wednesday.
"TymeBank: Dear Client, we are still working on resolving your case C-9342 and will revert by 08-09-2025. We appreciate your patience. Help ***."
Still no feedback.
GoTyme Bank | Formerly TymeBank's replyOfficial
10 Sept 2025, 11:28Hi William,
We sincerely apologize for the delay and any frustration this may have caused. We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
We sincerely apologize for the delay and any frustration this may have caused. We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
GoTyme Bank | Formerly TymeBank's reply10 Sept 2025, 11:28
Official
Hi William,
We sincerely apologize for the delay and any frustration this may have caused. We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
We sincerely apologize for the delay and any frustration this may have caused. We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.