The worst customer service

This has to be the worst customer care service I have recieved ever. I visited picknpay Brixton earlier today 21.09.2020. I needed to sort out my tymebank card as it was blocked. I waited 20min at tymebank machine 003-060 as both tymebank agents took their lunch break at the same time. They returned without apologizing, and told me to call the contact center for assistance regarding my query. I asked if could just rather get a new card and they advised they dont have new cards and that I need to drive to Auckland park. I eventually *** called the customer care number and ended the call after being on hold for 10min. If it means you must increase your bank charges to improve your customer service then so be it. There is nothing worse than really terrible customer service. I wont be using Tymebank again