The worst bank in SA by far

I am absolutely appalled by the horrific service I have received from your bank over the past several hours. I have made four separate calls today to resolve a simple request for a proof of payment for my DStv account, and yet, nothing has been done. To say I am frustrated is an understatement.

The first agent I spoke with opened a case (ID: DR-1459) and assured me that the proof of payment would be sent within 3-5 minutes. It has now been over four hours, and I’ve received absolutely nothing. I called again, and the second agent was completely useless. I then spoke with a third agent, who said she would escalate the issue, but once again, no proof of payment was sent.

The final straw came when I called for the fourth time, and the agent claimed that the proof of payment had been sent. This was a blatant lie. After confirming multiple times that no email had been sent, I was informed that a new case (ID: DR-1474) would be opened, and I am now expected to wait yet again.

This is completely unacceptable. I’ve spent hours of my time being passed around, promised resolutions, and still have no proof of payment. Your bank’s appalling customer service has caused unnecessary stress, and I am no closer to receiving the document I need urgently.

I demand immediate action. I expect the proof of payment to be sent without further delay. If I do not receive it within the next hour, I will escalate this matter through formal channels, including complaints to relevant financial oversight bodies.

I want to make it clear that I am extremely dissatisfied with TymeBank’s handling of this issue and will reconsider my relationship with your bank if this is not resolved promptly.

Please treat this as urgent and respond immediately.