"the-nobody-cares-about-your-time-and-money-dept"

made payment from my tyme savings to tyme credit card - it's been two days and payment is still in limbo. this is tyme to tyme. so i phone in again (after the ordeal of wasting two weeks of airtime because their credit card lines don't work either - just to activate my credit card) then the first time i use it and immediately make a payment to avoid interest, tyme fails to allocate the payment.

i am sorry for shouting at the lady i spoke to today- but i lost R300 airtime to get hold of this bank! to get some assistance. and this lady did not want to answer my questions and got angry when i caught her saying nonsense and asking for the recording of the phone call because i am tired of the drama but i am angry to hear that there is nothing anyone from tyme is willing to do to provide me with service

and then she lodges a ticket that informs me via sms that i need to wait a further 8 days! this will make my waiting time 10 days - just to have them allocate a single payment.

and i still need to be told that there is nothing anyone is willing to do for me, and stuff me and my time and money

so my airtime gets wasted because tyme does not make provision for their clients and expect them to do evetything via the switchboard instead of assisting the client while they phone them back after weeks of reporting their faulty phone lines and their consultants not being aware of their problems in spite of me reporting it- all lines tyme main phone line and credit card division

i feel like i am being shoved over to "the-nobody-cares-about-your-time-and-money-dept" the entire time - no matter what that entails