the most *********** bankin the world

Your service has been extremely distasteful and disappointing.

On 19 December, you experienced technical glitches while I attempted to make a payment using my TymeBank card. Although the merchant reflected the transaction as declined, the money was nevertheless deducted from my account. I immediately contacted your call centre and was informed that the amount would be refunded within 48 hours.

When I followed up on Tuesday, 23 December, I was then advised that the refund would take 7 days, and that I should not call again as I would be contacted with an update. No such update was provided.

After yet another follow-up call on 8 January, I was shocked to be informed that the refund could now take up to 35 days. This is completely unacceptable.

The inconvenience caused is significant, especially considering that this issue arose due to your system failure, not any fault of mine. Yet I am the one suffering the consequences of not having access to my own funds.

I am currently taking steps to escalate this matter further. Should my refund not be processed within the next 48 hours, I will proceed with closing my account, boycotting your services, and pursuing additional formal channels to address this incompetence.

I expect this matter to be treated with urgency and resolved immediately.